Frequently Asked Questions

Find the Answers You Need from Excelin Medical Spa in Appleton, WI

What is the difference between a medical spa and a day spa?

A medical spa is a hybrid between a medical clinic and a day spa that operates under the supervision of a medical doctor. Medical spas tend to have a more clinical atmosphere than day spas and offer medical treatments such as BOTOX® , laser hair removal, dermalfillers (including Juvederm® ), and CoolSculpting®-all of which are not traditionally offered at a day spa.

I want to go to a medical spa, but how do I choose the right one?

By following these three simple guidelines, you will be able to make a wise choice:
Who: For the best results, the on-site supervising doctor should be board certified in dermatology or plastic surgery. In addition, the esthetician and RN performing your treatment should be experienced.
Price: Stay away from medical spas that charge much less than average. Bargain basement prices often mean mediocre service and inexperience.
Comfort: You’ll know you’ve found the right medical spa if you feel comfortable and confident about your procedure and the person performing that procedure.

Why don’t you post prices online or give specific pricing over the phone?

Pricing depends on the area of your face or body that is being treated, the number of areas you are having treated, the number of treatments you will need to achieve your goals, and any specials that we might be running. With all these factors, it’s easy to see why it might be difficult to clearly relay every possible pricing scenario. Therefore, we invite you to call us at (920) 931-0022, and our cosmetic care coordinators can set up a complimentary consultation for you so a treatment plan can be created based on your individual needs, goals, and budget.

When should I arrive?

Please arrive approximately 15 to 20 minutes before your appointment. This will give you time to settle in and complete any necessary forms. Alternatively, you can download all the necessary forms online and fill them out prior to coming to your appointment.

What is your cancellation policy?

We require a 12-hour notice for date change or cancellation. Obviously things come up and situations may be reviewed on case-by-case basis. If there are more than three cancellations in a 24-hour period, a $60 fee will be required on booking subsequent appointments, which can be used for future procedures.

Do you sell gift cards?

Yes! And they are a wonderful gift. Gift cards are available in various denominations.

What is your return policy on products?

All sales of skin care and makeup products are final. Unopened products may be returned with a receipt for a credit within 30 days.

How much do your consultations cost?

Initial consultations are complimentary.

Do you offer financing options?

Financing is available through CareCredit®.

I want my face to look refreshed, but I am not ready for a facelift. What options do you have for my wrinkles other than surgery?

Non-surgical options include dermal fillers and BOTOX® injections, which are simple, in-office procedures. Dermal fillers work well on the smile lines and marionette lines of the lower face, replacing lost volume and restoring the youthful facial contours. BOTOX® will reduce the appearance of forehead lines, lines between the eyebrows (commonly called the “eleven” lines), and crow’s feet by relaxing the muscles. We have other treatment options for wrinkles, so ask!

What is the best way to improve sun-damaged skin, dark spots, and fine lines?

This is the most common question asked at Excelin Medical Spa! We have a few ways to treat these areas. Depending on one’s goals, medical-grade skin care, prescription medications, chemical peels, and a series of broad band light (BBL™) treatments can greatly improve these issues. A no-downtime procedure, BBL™ is a laser system used to treat sun spots, freckles, broken vessels, and overall redness—and it corrects the imperfection. In conjunction with our treatments, in order to prevent new brown spots or signs of aging from reoccurring, we suggest at-home skin care and sunscreen for your specific skin type. Halo® is also an excellent way to improve these signs of aging through laser resurfacing.

My skin looks so dull. What can I do?

Around the age of 30, your skin cells begin to suffer due to the environment, genetics, and lifestyle. Cell turnover starts to slow down at this time, leading to buildup of dead skin. Working out regularly and drinking lots of water will help even the appearance of your skin; however, this is not always enough.
We recommend a medical skin treatment to exfoliate and remove the top layer of dead cells, revealing the fresh skin underneath. Three great options are DiamondGlow®, HydraFacial®, and SkinMedica® chemical peels. Immediately following the treatment, the surface of the skin has a fresh appearance. At this point, maintenance treatments and home medical skin care products will retain your result.

I keep hearing about Vitamin C. What’s the big deal?

Vitamin C serum has become a popular topical treatment, because of its effectiveness in providing a more youthful appearance by combating free radicals. Free radicals are tiny molecules that cause visible signs of aging, such as fine lines and wrinkles. To combat this damage, Vitamin C is essential because of its synthesis of collagen and its antioxidant properties.
However, not all Vitamin C products are created equally. Many products on the market contain an insufficient concentration of Vitamin C, and many are used in an unstable form. Select your Vitamin C product from a trustworthy source. We strongly recommend the SkinCeuticals® line of antioxidant serums.

Is there an FDA-approved product to make my eyelashes grow longer?

Yes! Latisse® is a prescription treatment used to grow eyelashes, making them longer, thicker, and darker. This is one of our most requested products from our patients!
Use Latisse® once nightly by applying one drop of the product to the base your lash line. You will notice significant improvement by two to three months. This product works great for patients with thinning lashes or those who have lost their eyelashes due to medical treatments or conditions.