Frequently Asked Questions

Find the Answers You Need from Excelin Medical Spa in Appleton, WI

Do you charge a Consultation Fee?

All consultations are free; however, we do assess a $50 deposit for the consultation to book your appointment. This $50 deposit is applied to your first treatment at the spa or can be used toward a product purchase. If you do not show up for your appointment this $50 deposit is forfeited. A $50 fee may be assessed if you cancel or reschedule your appointment less than 48 hours prior to your appointment.

What is your cancellation policy?

We strive to make your Excelin Medical Spa experience as positive as possible. Streamlining appointment schedules is an important part of your overall visit. We schedule appointments so that each patient receives the appropriate amount of time to be treated by our providers. If you are unable to keep your appointment, please contact Excelin Medical Spa at 920-931-0022 at a minimum of 48 hours before your appointment time.  No show clients will be charged $50 for the missed appointment. A $50 fee may be assessed to clients who cancel or reschedule their appointments less than 48 hours prior to their appointment.

Do you sell gift cards?

Yes! And they are a wonderful gift. Gift cards are available in various denominations.

What is your return policy on products?

All sales of skin care and makeup products are final. Unopened products may be returned with a receipt for a credit within 30 days.

Do you offer financing options?

Financing is available through CareCredit®.